ORDER AND SHIPPING
Welcome to Metsola's online store! Here you will find useful information with regards to ordering, delivery and returns.
All prices are in Euros (€).
You can place orders from our online store as a registered customer or as a guest.
If any of our products are out of stock we will notify you as soon as possible.
We do not combine orders received at different times. If you would like to make changes to your order, you may do so vi a customer refund or by placing a new order.
We reserve the right to change delivery methods during promotions.
Free shipping on orders over 150 € (Posti's parcel and Matkahuolto) to Finland!
Free shipping on orders over 150 € to Baltics and Europe!
Our online store uses the Klarna Checkout (only in Finland) and Paypal (Finland and international) payment systems.
With Klarna Checkout, you can pay for your order via invoice, monthly payment, online banking, or credit card. Please note that the default is set to payment after shipping. You are not required to make payment prior to your order shipped.
Klarna Checkout includes all Klarna payment methods: Pay Now, (Card payments, Online Banking and Klarna Direct Payment, Pay Later (Invoice) and Split Payment (monthly payment). The Klarna payment system identifies the customer, therefore the package pick-up point needs to be mainly within 10km from the original delivery address.
Credit Cards (Visa, MasterCard, American Express)
Online Banks (Danske Bank, Nordea, Aktia, OP, Säästöpankki, S-Pankki)
Klarna Checkout guarantees you will be able to shop safely regardless of your payment method.
When paying through Klarna, you will not be charged until your order has shipped.
SHIPPING COSTS AND DELIVERY METHODS
Shipping costs will be automatically added to your order based on the shipping method you choose. All orders are shipped as parcels and will have a tracking number assigned to them.
Postage to Finland and Åland
Posti 3.90 €
Home Parcel by Posti 9,90 €
Matkahuolto 4.90 €
Postage to EU countries
Parcel Connect by Finland's Posti / 4,90 € (this service is available at the momenti for 24 countries in Europe). The Parcel Connect product is realized in cooperation with DHL and Bring. Posti produces the Parcel Connect deliveries in four countries: In addition to Finland, Posti has constructed an Itella Parcel Shop pickup point network in Lithuania, Latvia and Estonia.
DHL Express Worldwide (some countries in Europe)
Shipping outside of EU 15,90 €.
Full or partial returns from outside of Finland will incur a shipping fee of 9,90 €.
Product exchanges or return of defective items is free of charge.
If you are replacing or returning a defective product, we will arrange a free refund for your shipment. Email us at email@example.com and we will send you instructions for completing your return.
We aim for fast mailing. Your order will be shipped within 1-3 business days of receiving your order.
We reserve the right to change delivery times during different promotions (eg SALE, Drop Days, Black Friday).
Please inspect your order as soon as you receive it. As a consumer, you have the right to both inspect your items and try them out. Upon receipt of your order, you are entitled by law (as dictated by Finland Consumer Protection legislation) to a 14 day right of return.
It is equally important to inspect your order upon receipt even if you have purchased it for later use or as a gift. Do not wash your item unless you have checked it and have made the decision to keep it.
Returns products must be unused and must still have their original sales tags. All returns will be inspected prior to a refund or exchange being processed. Please pack the products neatly for return so they can be returned to stock immediately if appropriate. Products may be returned to us in their original packaging or in another durable bag / box.
After the return of a part order, if the order value is less than the free shipping limit, postage will be deducted from the refund.
We do not accept returns made more than 14 days after receiving the shipment.
Returns will generally be processed within 1-2 business days of their arrival. Refunds will be issued via your original payment method.
Failure to collect an order is not classed as a return. Any order not collected in Finland will incur a shipping and handling fee of 10 €. Any order not collected outside Finland will incur a handling fee of 10,00 € + shipping cost back to Finland.
RETURNS BY POSTI OR MATKAHUOLTO IN FINLAND
When returning products, you can send them using our Customer Return IDs
The Customer Return ID for Posti is 615413 and for Matkahuolto is 9525694. Use the most economical shipping method for your returns. Enter the Metsola address and the Customer Return ID of your choice in the package. Please be sure to include a return form with your contact information.
Posti's "Palauta Helposti" code is also a convenient way to make customer returns when have made the order via Posti:
Return address: Metsola Lifestyle Oy, Pulkkisentie 23 A, 90410 Oulu, Finland.
All product exchanges are free.
If, after the return of a part order, the order amount is less than 100 €, postage will also be deducted from the refundable amount.
Please remember to keep your return receipt until your return is processed. The receipt serves as proof that you have returned the package and it is on its way to us.
Please fill out the form: